Our portfolio of courses
Rail Industry retail training
Ticket Issuing Systems
Supervisory/Management Development Procedural Training Personal Development & Customer Focus Facilitation
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Rail Industry retail training
A customer's first point of contact with a TOC is often with a member of Ticket Office staff. Ensure your retail team is equipped with the knowledge they need to make every customer transaction successful.
- Introduction to retail standards
- Business Awareness
- Basic geography
- Timetables
- Fares/Ticketing
- Refunds
- Advance purchase tickets
- National routing guide
- Impartiality
- Discounted Travel
- Disabled Travel
- Railcards
- Promotions
- Season Tickets
- Refunds
- Shift sheet accountancy
- Cash regulations
- Acceptable methods of payment
- Ticket irregularities
- Effective Selling techniques
- TOC promotions
Ticket Issuing Systems
Whether you need support with your current ticket issuing system or are looking at replacing an existing one, we can provide support or develop training packages to give you the best results.
- SPORTIS
- RJIS
- FasTIS
- TRIBUTE
- AVANTIX
- Oyster
Supervisory/Management Development
The role of supervisor/manager is varied and often difficult. Our courses will help to provide you with the skills you need to be effective in fast and ever changing business environments.
- Potential Supervisors Development Programme
- Introduction to Management
- Management Skills for Existing Managers
- Developing Team Performance
- Managing High Performance Teams
- The Art of Conducting Meetings
- Project Management Skills
- Organisational culture
- Setting goals and targets
- Influencing & Negotiating Skills
- Conflict Resolution
- Time management
- Managing Change
- Delegation Skills
- Assertiveness At Work
- Introduction to Presentation Skills
- Advanced Presentation Skills
- Training for non-training managers
- Report Writing for Business
- Coaching & Mentoring Skills
- Effective Interviewing Skills
- Feedback skills
- Handling complaints
- Appraisal Reviews
- Problem Solving Techniques
- Managing Stress
Procedural Training
It is important to have a clear understanding of workplace procedures in order to manage your team effectively. We can work with you to develop training that will support your organisation’s policies.
- Managing for Attendance
- Managing Poor Performance
- Disciplinary Skills
- Dealing with Harassment
- Equal Opportunities Training
- Diversity Awareness
Personal Development & Customer Focus
If you want to improve your personal efficiency and communication skills, and want to exceed your client’s expectations, you won’t need to look any further than our range of courses.
- Handling Customers Professionally
- Essentials of Customer Service
- Managing Difficult & Demanding Customers
- Professional Telephone Techniques
- How do your customers see you?
- Creating a positive Organisational image
- Positive Communication Skills
- The Power of Body Language
- Assertiveness at Work
- Who are your customers?
- Cultural differences
- Effective product selling
- Effective letter writing
- Handling customer complaints
Facilitation
The following activities can help to maximise the potential of your team(s) and can make all the difference between the success and failure of key business events and projects.
- Team Building Activities
- Problem Solving
- Brainstorming Sessions
- Project Teams
- Business meetings
- Action Planning
- Conference Sessions
For more information about the content of each workshop, please get in touch for an informal chat about your requirements.
Creatrix UK also provide:
- Coaching
- Training needs analysis
- Consultancy
- Project Management
- Team Building
- Development Planning
