We have worked with Gatwick Express on a number of projects, including the design and delivery of Sales training for the On Board catering team.

The series of workshops gave delegates an awareness of their personal impact in a sales situation and the impact of catering sales on the business 'bottom line'. The team also learnt more about their customers and left the training with a range of sales techniques.

Feedback from delegates was excellent as they felt they could really put the learning into practice.

Creatrix have provided personal development training for Gatwick Express. She was very adaptable to our needs from the training and changed the programs to adapt to the needs of our organisation. The training given was to a high standard and our delegates were more than satisfied with the courses they attended.

We were asked by the business to redesign and deliver their Ticket Office Induction Programme. We were also tasked with looking at how new entrants were recruited into the business and the ongoing training they received.

The programme received a radical revamp, making it more practical and realistic to the workplace. Robust assessment processes were built in to ensure staff had the skills and product knowledge their role required.

The new workshop design received an extremely positive response from both the business and the delegates and feedback scores were continually high.

Creatrix have provided consistently excellent training support for CTL both in redesigning and delivering training

We were approached by MML to develop and deliver a series of workshops covering disciplinary procedures and effective report writing for their London based Duty Managers.

The workshops enabled managers to really get to grips with these essential management skills and helped to increase their confidence. We worked with them in developing a positive approach and enabled them to develop skills and techniques for managing issues effectively - ideally avoiding the use of formal procedures.

Post course evaluation carried out 8 weeks after the training events revealed that delegates had really taken the learning to heart and were making positive changes in their approach to team issues.

An excellent course! At last, I have some practical ideas that I can take back and use in the workplace. Thank you

We have supported Silverlink in a number of their training initiatives over the last 6 years.

One major project was the design of a user guide and ‘Train the Trainer’ package that would enable the effective role out of Avantix for both County & Metro.

We worked closely with a small project team to determine content and an effective roll out strategy. A number of workshops were delivered to nominated peer trainers to ensure a consistent approach to ongoing delivery.

Our work enabled Silverlink to train its staff in a cost effective way and also provided them with training material that was simple to understand and relevant to their business.

Creatrix have carried out training for Silverlink County trains for a number of years. Creatrix have always worked to the highest of standards and I have found our trainer to be totally professional in everything that she does and I would have no hesitation in recommending them to carry out your training

We have previously worked with Chiltern in the development of various retail programmes and have also supported their in house training team with delivery.

Creatrix are currently designing a training package for FasTis, an integrated rail ticket issuing system. We will also be rolling out training to all ticket office staff.

This is a major project that we are looking forward to and Creatrix will support the business and its employees through this huge period of change.

Creatrix are very skilled at planning and designing training for any subject and is very effective at delivering it. She is patient and methodical and always communicates well with the delegates. Another of Creatix strengths is there ability to generate specialised user guides and manuals, which prove a sound, easy to use backup to any training course

Creatrix were asked to develop two development programmes for Wagn’s peer training team.

A Coaching Skills workshop was designed to enable delegates to improve the confidence, motivation and effectiveness of staff on a 1:2:1 basis. A ‘Train the Trainer’ workshop was also developed to ensure their role was approached in a more organised, structured and participative way.

Both programmes were very practical, enabling delegates to rehearse a range of situations and develop the skills to develop others. Course feedback was excellent.

I am very pleased to recommend Creatrix UK for railway orientated training requirements. The pre-course requirements analysis is methodical and adaptable, with a strong emphasis on meeting the needs of the client and this is further supported by after sales care and evaluation. Creatrix UK is very competitive on price and value for money is the order of the day

We developed a 1-day ‘Customer & Personal Awareness’ workshop for train crew, using the input from both the management and on train teams.

After running a number of focus groups, we tailored the content to enable delegates to identify opportunities to excel in their customer interactions, understand the impact of their actions on the company’s reputation and success and how to maintain a professional approach under pressure.

The workshops were dynamic and used a range of media to promote learning and service excellence.

A really enjoyable day. The content was relevant and our trainer was happy to listen to comments and questions. She gave us ideas and suggestions which I will definitely use in the future